FlowSMM AI Data Deletion

Instructions for Users

Version 1.0 Effective Date: 12 September 2026

These Instructions explain how a FlowSMM AI user may delete their account, revoke access to connected Facebook and Instagram accounts, and request the deletion of personal data and data obtained through Meta interfaces. These Instructions form part of FlowSMM AI’s data protection framework and should be read together with the Privacy Policy.

Service Owner: Individual Entrepreneur TURAEV BOBOJON ABDURAKHMONOVICH, registered in accordance with the laws of the Republic of Tajikistan, Taxpayer Identification Number: 045691384, State Registration Certificate No. 0130230513 dated 1 July 2025, registered address: Premises 1, 7/2 Moyonsho Nazarshoev Street, Shohmansur District, Dushanbe, Republic of Tajikistan (hereinafter referred to as “FlowSMM AI”, “we”, “us” or “our”).

1 Available Actions

2 Deleting an Account through FlowSMM AI

If the deletion function is available in the interface, follow these steps:

1. Sign in to your FlowSMM AI account.

2. Go to “Settings” → “Account” → “Delete Account”.

3. Review the consequences of deletion and confirm the request using the method provided in the interface.

4. Retain the notice, request number or deletion confirmation code, if provided.

If this function has not yet been implemented or you are unable to sign in to your account, submit a request by email in accordance with Section 4.

3 Disconnecting Facebook and Instagram

To terminate FlowSMM AI’s future access to a connected account, you may:

• open “Settings” → “Connected Accounts” in FlowSMM AI and select “Disconnect”; or
• revoke FlowSMM AI’s permissions in the settings of the relevant account or in Meta’s business tools.

Important: disconnecting an account or revoking permissions prevents the receipt of new data through Meta, but does not replace a request to delete information previously stored by FlowSMM AI. To delete such information, delete your FlowSMM AI account or submit a separate request.

4 Requesting Deletion by Email

Send an email to privacy@flowsmm.ai with the subject line “FlowSMM AI Data Deletion”. The email must include:

• the email address or telephone number associated with the FlowSMM AI account;
• the username or account identifier, if known;
• the requested action: deletion of the account, deletion of all available data, or deletion of specific categories of data;
• the connected Facebook Pages or professional Instagram accounts to which the request relates; and
• sufficient information to verify that the request originates from the account holder or their authorised representative.

Do not send your password, full access token, payment card details or a copy of an identity document unless we expressly request it through a secure channel. We may request additional proof of identity only to the extent reasonably necessary to prevent unauthorised deletion.

5 Data Subject to Deletion

Depending on your use of the service and the scope of your request, the following data may be deleted or irreversibly anonymised:

• FlowSMM AI registration details and account settings;
• profile data and identifiers relating to users, Pages and connected accounts;
• Meta access tokens, permissions and other authentication data;
• Facebook and Instagram data imported with the user’s authorisation;
• drafts, media, schedules and publication history stored in FlowSMM AI;
• requests submitted to artificial intelligence features and generated outputs, to the extent associated with the account; and
• activity logs, technical records and support communications, subject to the exceptions set out in Section 7.

6 Timeframe and Confirmation of Completion

We will acknowledge receipt of a request within 30 business days and fulfil it without undue delay, ordinarily no later than 34 calendar days after the requester’s identity has been verified. If the request is complex, affects backups or requires additional verification, the timeframe may be extended to the extent permitted by applicable law; the user will be notified of the reason and the revised timeframe.

Once the request has been fulfilled, we will send confirmation to the user’s contact address. If deletion is initiated through a Meta mechanism, the user may be provided with a request-status URL and a unique confirmation code.

7 Legal Exceptions and Backups

Certain information may be retained following a request solely to the extent and for the period necessary to:

• comply with mandatory legal, accounting and tax requirements;
• establish, exercise or defend legal claims;
• prevent fraud, abuse and security threats; and
• document the receipt and fulfilment of the deletion request.

Data contained in backups may be retained until it is overwritten in accordance with the scheduled secure backup cycle, for up to 14 days from the date of deletion. During this period, such data is isolated from ordinary use and is restored only where technically necessary; if restored, the deletion requirements will be reapplied to it.

8 Consequences of Deletion

Account deletion is irreversible once fulfilment of the request has commenced. The user will lose access to stored materials, settings, schedules, history and connected accounts. Scheduled publications may be cancelled. Before submitting a request, the user should export any required materials where such functionality is available.

Deleting a FlowSMM AI account does not delete content already published on Facebook, Instagram or any other external platform. Such content must be deleted directly on the relevant platform.

9 Requests by Authorised Representatives

If a request is submitted by a user’s representative, the representative must provide evidence of their authority in a form permitted by applicable law. We may contact the user directly to verify the representative’s authority and protect the account from unauthorised deletion.

10 Refusal of a Request

We may refuse a request, in whole or in part, if we cannot reasonably verify the identity or authority of the requester, if retention of the data is required by law, or if the request is manifestly unfounded, conflicts with the rights of others, or does not permit the relevant user data to be technically identified. Where permitted by law, we will inform the requester of the reason for refusal and any available appeal procedure.

11 Contact Information

Service Owner: Individual Entrepreneur TURAEV BOBOJON ABDURAKHMONOVICH

Taxpayer Identification Number: 045691384 State Registration Certificate No. 0130230513 dated 1 July 2025 Registered address: Premises 1, 7/2 Moyonsho Nazarshoev Street, Shohmansur District, Dushanbe, Republic of Tajikistan

Email for data deletion requests: privacy@flowsmm.ai Support email: support@flowsmm.ai Telephone: +992110725555 Website: https://www.flowsmm.ai/ Permanent link to these Instructions: https://www.flowsmm.ai/data-deletion